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Business Information by Gladys Edmunds

Business Information by Gladys Edmunds
At age 15 Gladys developed a travel service that would prosper for more than 30 years. She is a national award winning entrepreneur, keynote speaker, author and columnist. Visit her at

Promoting from Within Has Benefits

Promoting from Within Has Benefits

Dear Gladys

I am in the cosmetic business and I always look for the most qualified people to work in my company. I often find and hire my management people from competing companies. Sometimes these hires work out and sometimes they don't. Trouble often comes when my long time employees complain that they deserve the first crack at a management position. I am having trouble getting them to understand that I need to put experienced people in management positions. How can I get this across to them?

Thanks - H.J.

I believe that a company, no matter the size, should promote internally and provide the proper training to the people that have been around a long time and have demonstrated their commitment to the company.

Recently I stopped by a grocery store that I frequent. After shopping I had lunch in the store's cafe area and one of the employees was having lunch at the next table. We started talking about the coming winter season and reflecting on how tough last winter was. She said that in spite of the icy roads she, along with the majority of the employees that had been with the company for years, made it to work on time. She spoke with pride as she boasted about no call-offs and no one was late.

Her tone soon turned to disappointment as she told me her employer had hired a new person several months ago and was paying the new hire $10 more an hour than she and the others were getting. She said that her boss had gotten the new person from a competing company and told her that he had to offer more money to convince the new person to come over to his company.

As she left the table she said, “Did I mention that the new woman, the one making big money doesn’t drive in snow and had taken quite a few days off last winter? So when she is off we do our work plus her work and get no compensation or even a note of thanks from the boss.”

I have heard stories like this many times. And yet I have also heard business owners complain about not being able to find good qualified help. Meanwhile they are already surrounded with employees that are committed to the company and have an understanding of the company’s vision, goals and mission.

And then there is the other side of the story that I heard just last week. First, salaries and compensation should be between the employer and the employee.

Rachael, my niece is employed at a middle school as a receptionist. Recently she was promoted to become the assistant to the head of the school. She was thrilled! Until the woman who got her old job told her that she was earning $5,000 a year more than Rachael.

Rachael called me upset and crying and said she had worked as a receptionist and had given her all to the position only to learn that the job should have paid her more. And to make matters worse, Rachael's new position only increased her income by $5,000. After she spent three days crying and believing she had been cheated, I suggested that she meet with her supervisor to discuss the situation.

Turns out that the new receptionist was not getting $5,000 more to do the receptionist job. The truth was she was getting $6,000 less than Rachael had been paid. Why she lied to Rachael is anyone’s guess.

Message to the entrepreneur: Start the search within your operation and take the most dedicated and committed person and turn him/her into the most qualified by giving them the proper training.

Read other business articles by Gladys Edmunds

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